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Joy House

Licensed Associate Real Estate Broker

Joy offers over 20 years of real estate experience in Western New York and the California Bay Area. Since moving to Rochester, NY in 1998, she has represented major developers, small independent companies and individual investors.  Joy oversaw the leasing and management of the largest medical office complex in the Greater Rochester Area known as Clinton Crossings.  Clinton Crossings is comprised of nine Class A medical office buildings, half a million square feet of leasable space and supports over 40 practices.  Prior to that, she served over 16 years with Benderson Development Company, LLC as Associate Director of Leasing and Building Services, where she successfully leased over 150,000 SF at the Five Star Bank Building (formerly known as HSBC Plaza), Eastgate Square and numerous outlying retail properties.  Her expertise in medical, office and investment properties has given her clients an edge over their competition.  Joy’s value is in providing “the whole picture.”  The financial impact of each lease deal is presented to the client whether it’s an investment, new-build or renovated space. Her unique expertise in medical leasing has resulted in strong relationships with the University of Rochester Medical Center and Rochester Regional Health.  Joy is also an active member of the Monroe County Medical Society offering leasing and real estate guidance for independent practices.  Joy’s well-rounded real estate experience in major and secondary markets has earned her a reputation in the Rochester market as “tough but good.”

“Joy’s quantifiable success at doubling occupancy in a difficult market is attributed to her reputation in the community, hard work and ability to meet and exceed the needs of her clients.” ~ Mark Rohlin/Principal Broker, Mission Commercial Realty, LLC

  • Building Owners Managers Association (BOMA) – Real Property Administrator (“RPA”) Certification
  • New York Real Estate Salesperson License
  • California Real Estate Salesperson License
  • San Francisco State University – Bachelor of Arts Degree (Cum Laude)
  • Monroe County Medical Society – Sponsor
  • Open Door Mission – Co-Chair Capital Campaign and Steering Committee Member
  • Women In Real Estate And Development (WIRED) – Founder
  • Greater Rochester Enterprise (GRE) – Investor Representative
  • Rochester Downtown Development Committee (RDDC) – Elected Treasurer
  • Rochester Mayor’s Midtown Advisory Committee – Elected Committee Member
  • Downtown Parking Committee – Elected Member
  • N.Y. State Commercial Area Realtors (NYSCAR) – Long Range Planning Committee Member
  • Young Women of Distinction/Women’s Council — Elected Board Member
  • Youth for Christ — Elected Board Member
  • Anthony J. Costello & Son Development – Director of Leasing, Properties and Tenant Relations
  • Benderson Development Company, LLC – Associate Director of Leasing and Building Services
  • Compass Management & Leasing, LLC (San Francisco, California)– Leasing Agent


  • “Working with Joy over the past couple of years has been a pleasure.  She has not only provided real estate services for many of our over 1,250 Monroe County Medical Society (“MCMS”) members but we have also utilized her expertise regarding our own office lease.  She is a valued and respected sponsor of our organization and I will continue to recommend her to those in the medical industry.” ~ Chris Bell, Executive Director of Monroe County Medical Society (MCMS)
  • “Joy was referred to us through another medical practice that had been a satisfied client of hers. We have been very happy! Joy’s professionalism and knowledge of the market is invaluable, and we look forward to occupying our new 16,000 SF office the end of 2021. If it were not for Joy’s ability to clearly point out the pros and cons of each property, we may have not been able to gather consensus. She kept us focused and presented creative ways to facilitate the build-out. I would recommend Joy to anyone looking for new space.” ~ Darlene Pitt, Practice Administrator of Women Gynecology & Childbirth Associates 
  • “As a practicing attorney and a property owner, I have both referred Joy House to clients and have used her services for my own properties. She is knowledgeable, attentive, prompt and a pleasure to deal with on many levels. I plan on continuing to use her services and to refer her to clients because I know each time she will perform at the highest, most professional, efficient and effective level.” ~ Richard A. Kroll, Esq., Kroll Law Firm, LLP
  • “We weren’t sure if we wanted to buy or rent a new office space. Joy helped us navigate this big decision while finding an excellent new home for our practice. We are very happy with where we ended up and it wouldn’t have happened without Joy’s expert advice and guidance.” ~ Pebble Kranz, MD, FECSM, Rochester Center for Sexual Wellness
  • “It was a pleasure to work with Joy on our real estate exploration project for Webster Federal Credit Union.  Joy provided numerous comparable options for us to engage in a market rate based discussion vs. historical.  Joy was efficient and professional and we would use her again when needed.” ~ Brian Natale, Vice Chairman, Webster Federal Credit Union
Joy 2019Oct

(585) 704-2560 Cell
(585) 348-9170 Office
(585) 348-2929 Fax
LinkedIn Profile

2021 Webster Chamber Member Logo


Monroe County Medical Society

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